Who am I? Get to know your tech.

My name is Joey.

I started learning and repairing computers back in high school in the early 90's. Back then, growing up in a small town, there were no computer stores and no repair shops. We bought our computers from a catalog and had to figure out what to do with it when we got it. Unfortunately, one computer I ordered didn't work. The manufacturer tech support gave me two options. I could mail the computer back for repair, or they could send me the parts and tell me how to install them. I opted for the parts. This was my first experience repairing a PC and I was hooked after that.

I attended Snow college in Utah and later Southern Utah University. But I gained most of my knowledge from hands on experience. Assisting professors, helped tutor fellow students, and worked as a computer lab assistant throughout school. Afterward I worked at a large retail store in their electronics department. While this position was primarily sales related, I was surrounded by a wide variety of electronic devices. Requiring me to learn a great deal about each one of them. This expanded my knowledge greatly, and I took advantage of available company tools that also led to direct contacts with several manufacturers.

My experience expands decades and many generations of different PC's. Begining in the early 90's, starting my business in January 1999. Later opening my own shop in St. George Utah in 2008, to present day working remotely on systems around the globe. It was during this time when I was able to contract with companies to provide manufacturer warranty repair. I gained direct access to training for most major brands such as HP, Dell, Toshiba, and many more. After years of service manufacturers stopped using local techs like me. They prefer to have you ship your computer to their repair centers. But I continue to offer independent service for all major PC brands.

In July of 2025 I closed my shop and moved online. I still offer some on-site service to my local area, but I primarily focus on helping people everywhere using my Remote Service. I've worked with clients from just down the street to halfway around the world.

My business is focused mostly on 3 things.

Quality service - With decades of experience, I can solve a wide variety of computer issues. Most techs just rush to get it done. They want to minimize labor time and maximize profit. That approach often neglects the little details that can help you the most. I believe every service needs to be done right. No shortcuts.

Affordable - Many repair shops charge high prices, often leading you to purchase a new machine instead of repair. I believe that repair should be affordable. If your computer can be repaired at a reasonable price, that is what I want to accomplish. Many of my remote services are a low flat rate. You're not going to pay me by the hour just because the computer took longer on a task than expected.

Education - I have found that most people don't just want a system fixed, they also want to understand what went wrong and how to avoid it. Or perhaps you need some tutorials. I will take the time to teach you the tools to help you use your PC. I have worked with kids of all ages from ages 10 to almost 100. Yes, my oldest long-time client is 98 years young.

You need a tech that works for you. Able to tackle most PC problems with ease. One that will give you honest answers and speaks to you in a language you can understand. Contact me for your free consultation. Perhaps that tech can be me.